Ongoing Care Plans
Your website is an investment that requires care.
Our ongoing maintenance package engages our team to provide updates to your site as they are needed. You no longer have to worry about being outdated, hacking or downtime. We handle it for you.
- Professional-grade website hosting, including 24/7 monitoring of website uptime, speed, backups, and security
- Monthly upgrades to website plugins and core software
- Content Update Hours per your plan
- Offsite Backups
SILVER
$139
- Security updates
- Wordpress updates
- Theme updates
- Plugin updates
- Email support
- Monthly Backups
- Uptime Monitoring
- Minor website updates
- Development Time Billed Separate
GOLD
$199
- Security updates
- Wordpress updates
- Theme updates
- Plugin updates
- Email support
- Daily Backups
- Uptime Monitoring
- 1 hour of website development
- FREE Website Audit
PLATINUM
$299
- PRIORITY SUPPORT
- Security updates
- Wordpress updates
- Theme updates
- Plugin updates
- Email & Phone support
- Daily Backups
- Uptime Monitoring
- 3 hours of website development
- FREE Website Audit
TERMS AND CONDITIONS:
Client can contact PFS for the following Website Support services: Issues or problems with the website not performing as expected (i.e., broken forms, errors, pages not displaying correctly, etc.) Editing, revising or updating page and product content including text, images, and SEO-related content Editing, revising, or updating templates on existing website pages New web page and email templates based on existing design Modifications and minor enhancements to existing functions, forms, and features on the existing website Consultation, guidance, and training on the use of the website and content management system Google Analytics, Google Tag Manager, and Google Search Console basic configuration and support Support and updates of third-party tools and applications used on the website and integrated by PFS.
Our Support Team monitors for requests from 7 a.m. - 4 p.m EST, Monday - Friday Under our maintenance plans, site modifications, and updates are done within 48 business hours. If your request cannot be handled in that time frame, you will be notified.
PFS charges $115 per hour for website support. You will be eligible for a discounted rate of $75 an hour for additional work. Billable time will be incurred after your maintenance package for all support services in 15-minute increments. PFS doesn’t intend to invoice for every minute and we will use our discretion to charge for requests. There are no charges incurred to: Fix something that is broken due to “errors and omissions on the part of PFS” Fix something that is broken due to maintenance updates.