PFS charges $195 per hour for website support. Client will be eligible for a discounted rate of $125 an hour for additional work.

Client can contact PFS for the following services at a discounted rate: Issues or problems with the website not performing as expected (i.e., broken forms, errors, pages not displaying correctly, etc.) Editing, revising or updating page and product content including text, images. Editing, revising, or updating templates on existing website pages. New web page and email templates based on existing design. Modifications and minor enhancements to existing functions, forms, and features on the existing website. Integrations and form creation. Email Consultation, guidance, and training on the use of the website and content management system Google Analytics, Google Tag Manager, and Google Search Console basic configuration and support Support and updates of third-party tools and applications used on the website and integrated by PFS.

Tier 2 development is not included in this discount.

Our Support Team monitors for requests from 7 a.m. - 4 p.m EST, Monday - Friday. Under our maintenance plans, site modifications, and updates are done within 48 business hours. If your request cannot be handled in that time frame, you will be notified.

Billable time will be incurred for all support services in 15-minute increments. There are no charges incurred to: Fix something that is broken due to “errors and omissions on the part of PFS”.